Moobet Privacy Policy — Your Information Is Completely Safe

Welcome to Moobet. This Privacy Policy explains how Moobet (moobet.ws) collects, stores, and uses your personal information. It applies automatically whenever you use the Moobet website, open an account, or access any of our services.

We understand how valuable your personal information is. That's why Moobet's privacy policy is built on complete transparency — no hidden terms, no vague language. What's written here is exactly what we do.

If you have any questions after reading this policy, email us at support@moobet.ws or reach out via live chat. Our Bengali-speaking team is always ready to help.

Moobet only collects information that is genuinely needed to provide services, verify identity, and ensure security. We never collect excessive or unnecessary data.

A. Information Collected at Registration

• Full name, date of birth, and gender
• Email address and mobile number
• Residential address (including district and division)
• Preferred currency and language
• Username and password (stored in encrypted form)

B. Information Collected During Identity Verification (KYC)

• National ID (NID) or passport copy
• Selfie photo or video verification (where applicable)
• Bank or mobile banking account details

C. Automatically Collected Information

• IP address and device type
• Browser & Operating System Information
• Time spent on site, pages visited, and click behaviour
• Login time & location data (approximate)
• Information from Cookies & Tracking Technologies

Moobet uses collected information only for specific, legitimate purposes. Below is a detailed explanation of what data is used and why.

1. Account Management: Your information is used for registration, login, password recovery, and profile updates.
2. Payment Processing: Financial information is required to process deposits and withdrawals and to prevent fraud.
3. Age & Identity Verification: KYC information is used to enforce the 18+ age requirement and prevent duplicate accounts.
4. Customer Support: Your account history and details are needed to properly address your complaints and inquiries.
5. Safety & Security: IP and device data are analyzed to detect unusual logins, suspicious transactions, and cyberattacks.
6. Personalised Experience: Relevant offers and notifications are sent based on your preferred games and betting activity.
7. Legal Obligations: Information may be provided in response to lawful requests from government or regulatory authorities.

Moobet does not share your personal information with any third party — except in the limited and necessary circumstances outlined below.

Limited Data Sharing Scenarios

• Payment Processors: Only the minimum necessary information is shared to process transactions via bKash, Nagad, or Rocket.
• KYC Verification Providers: Approved third-party services may be used for identity verification — they are contractually bound to keep your data confidential.
• Law Enforcement: Data may be disclosed in response to a valid court order or a written request from a government authority.
• Anti-Fraud Agencies: We cooperate with regulatory authorities to prevent cybercrime and money laundering.

Moobet uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help recognize you on your next visit.

Types of Cookies

• Essential Cookies: Used for login sessions, security verification, and core site functions — disabling these will prevent the site from working properly.
• Performance Cookies: Data on which pages are most visited and where loading issues occur is collected to improve site performance.
• Personalization Cookies: Remembers your preferred language, sports sections, and display settings.
• Analytics Cookies: Helps analyze site usage patterns to improve our services.

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may cause some features on Moobet to stop working.

Moobet uses industry-leading technology to protect your personal and financial information. Security isn't just a promise — it's built into the core of our systems.

• SSL/TLS Encryption: Every connection to the site is secured with 256-bit SSL encryption. The 🔒 icon in your address bar confirms the connection is safe.
• Password Hashing: Your password is never stored in plain text — we use a strong bcrypt hashing algorithm.
• Two-Factor Authentication (2FA): Mobile OTP verification at login provides an additional layer of security.
• Data Center Security: Your information is stored in secure, certified data centers with 24/7 monitoring.
• Regular Security Audits: Third-party security experts regularly audit Moobet's systems.
• Access Control: Only authorized staff may access your information, and only when specifically required.

As a Moobet user, you have full control over your own data. You can exercise the rights below at any time.

Moobet retains your data only for as long as necessary — no longer. Retention periods depend on the type of data and applicable legal requirements.

Once the retention period expires, Moobet securely deletes or anonymises your data.

Moobet strictly does not provide any services to users under the age of 18. Our platform is intended for adults only.

• Date of birth is verified at registration, and users under 18 are not permitted to open an account.
• Age is re-verified during the KYC process.
• If a minor is found to have registered using false information, the account is immediately closed and all associated data is deleted.
• If you believe your child is using Moobet, please contact us at support@moobet.ws — we will take prompt action.

Moobet may update this Privacy Policy from time to time. If changes are made, we will notify you in advance by email or via an on-site notice.

• For major changes, 30 days' notice will be given in advance.
• Minor or technical updates will be applied directly to this page.
• The "Last Updated" date at the top of the page is always kept current.
• Continued use of the site after a new policy is published will be considered your acceptance of the changes.

If you have any questions, concerns, or complaints about this Privacy Policy, don't hesitate to reach out. We're always here to help.

• Email: support@moobet.ws
• Live Chat: Chat with us directly via the chat button at the bottom right of the site
• Response Time: Usually within 24–48 hours

We take every complaint seriously and work to resolve it promptly. Your trust is our most valuable asset.